Privacy Policy

1. Introduction & Overview

SafeSafar ("Platform", "we", "our", "us") is an intercity carpooling and ridesharing initiative developed by Anti Bikli Ventures Pvt. Ltd., having its office at 369/408, Old Dalanwala, Dehradun, Uttarakhand - 248013, India. We are committed to safeguarding the privacy and personal data of all users, visitors, drivers, and riders in accordance with India's Digital Personal Data Protection (DPDP) Act, 2023, the Information Technology Act, 2000, and applicable data security regulations.

2. Categories of Data We Collect

We collect only information reasonably necessary to provide safe intercity travel coordination:

• Direct Inquiries & Contact: Full name, verified mobile phone number, email address, and message content submitted via our contact forms.
• Pilot Registration & Identity Verification: Government-issued ID numbers (e.g. Aadhaar / Driving Licence verification as permissible under applicable law), profile photos, and emergency contact details for verification during registration.
• Trip & Location Information: Preferred departure points, destination cities, travel dates, requested seats, and live GPS location coordinates during active trips for safety monitoring.
• Technical & Log Data: Device IP address, browser type, operating system, timestamp of access, and cookie preferences stored locally on your device.

3. Purpose and Legal Grounds of Processing

Your data is processed strictly for legitimate uses, including:

• Facilitating carpool matching and verified communication between co-travellers on similar North India routes.
• Ensuring passenger safety, trip tracking, and emergency SOS resolution.
• Preventing identity fraud, automated spam, and malicious platform misuse.
• Responding to user customer service requests and grievance complaints.
• Compliance with legal, police verification, or statutory requirements under Indian law.

4. Third-Party Disclosures & Data Sharing

We do not sell or rent your personal data. We only share information with trusted third-party service providers bound by strict confidentiality obligations:

• Infrastructure & Hosting Providers: Secure cloud servers situated within India or approved jurisdictions.
• Transactional Communication: Email and SMS gateway providers (e.g. Resend, Twilio/SMS) for sending ride confirmations and alerts.
• Law Enforcement Authorities: When strictly mandated by valid legal court orders, warrants, or during life-safety emergency incidents.

5. Data Retention & Security Safeguards

Personal data is retained only for the duration of the pilot testing period or as required by applicable Indian tax and electronic transaction statutes (generally up to 180 days for web server logs, and for the life of active user accounts). We deploy industry-standard technical measures including HTTPS encryption in transit, TLS 1.3, strict Content Security Policies, and access controls.

6. User Rights under DPDP Act 2023

As a Data Principal, you are entitled to:

• Right to Access: Request a summary of your personal data being processed.
• Right to Correction & Erasure: Request update of inaccurate information or deletion of your profile data.
• Right to Grievance Redressal: Submit a complaint regarding personal data mishandling to our designated Grievance Officer.
• Right to Nominate: Nominate an individual to exercise rights on your behalf in case of demise or incapacity.

7. Cookie Usage

We use essential cookies strictly for core security, CSRF protection, and storing your consent preferences. Analytics cookies (such as privacy-configured Google Analytics) are loaded only after you explicitly grant consent via our Cookie Consent banner. You can withdraw or adjust consent at any time.

8. Grievance Officer & Contact Information

In accordance with the Information Technology Act 2000 and DPDP Act 2023, the details of our designated Grievance Officer are: